Last updated: January 15, 2026 

SunLife Sunrooms, Spas & More (“SunLife,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, request pricing, start a project, schedule a showroom visit, request an estimate, communicate with us, or purchase products and services (collectively, the “Services”). 

By using our Services, you agree to this Privacy Policy.

Who we are / How to contact us 

SunLife Sunrooms, Spas & More

Hickory Showroom: 5035 Hickory Boulevard, Hickory, NC 28601 | 828-396-3382 

Boone Showroom: 2191 Highway 105, Boone, NC 28607 | 828-264-8827 

Privacy contact: [email protected]

Information we collect 

1) Information you provide to us 

We collect information you choose to share, such as: 

• Contact details: name, email address, phone number, mailing address 
• Project or product details: what you’re interested in (sunrooms, windows, screen rooms, hot tubs/spas, saunas, grills, etc.), preferences, measurements, photos you submit, and notes about your home or site 
• Appointment details: preferred dates/times and location (Hickory/Boone) if you schedule a visit or request a consultation 
• Communication content: messages you send through forms, email, chat, or social media; questions you ask in person or by phone 
• Customer and service details: order history, installation/service information, warranty-related details 
• Financing information (if applicable): if you inquire about or apply for financing, we may collect and/or share information needed to route your request to a financing provider. The financing provider may collect additional information directly from you and will handle it under their own privacy policy. 

2) Information collected automatically (website usage) 

When you use our website, we (and our service providers) may automatically collect: 

• Device and network data: IP address, browser type, device identifiers, operating system 
• Usage data: pages visited, time on page, clicks, referring pages, and general location inferred from IP 
• Cookie and tracking data: described in the “Cookies & tracking” section below 

3) Information from third parties 

We may receive information from: 

• Advertising and analytics partners (for example, when you click an ad and visit our site) 
• Social media platforms (if you interact with our profiles or content) 
• Vendors we use to support the website, forms, communications, and customer management 

How we use your information 

We use personal information to: 

• Respond to requests (pricing, estimates, brochures, availability, specials) 
• Start and manage projects (sunrooms, windows, screen rooms, and related services) 
• Support product inquiries (hot tubs/spas, saunas, grills, accessories, service) 
• Schedule and manage appointments and deliver customer support 
• Provide services including installation coordination and after-sale service/warranty support 
• Send operational communications (appointment confirmations, reminders, updates, service notices) 
• Send marketing communications (specials, promotions, follow-ups) — you can opt out anytime 
• Improve our website and performance (analytics, troubleshooting, measuring what content works) 
• Run advertising and attribution (understanding which ads lead to calls/forms and improving campaigns) 
• Maintain safety and prevent fraud (security monitoring, abuse prevention) 
• Comply with legal obligations and enforce agreements 

How we share your information 

We do not sell your personal information in the everyday sense of “selling a customer list.” We may share information in these situations: 

1) Service providers (vendors) 

We may share information with trusted providers who help us operate, such as: 

• Website hosting, maintenance, and development partners 
• Form tools and lead routing systems 
• CRM/customer management tools 
• Email/SMS communication tools 
• Appointment scheduling tools 
• Analytics tools 
• Payment processing tools (if applicable) 

These vendors are allowed to use your information only to provide services to us (and as required by law).

2) Manufacturers and product partners (as needed) 

If you request product information, warranty support, or service related to a specific brand/product line, we may share relevant details with the applicable manufacturer or distributor to fulfill your request or support warranty/service. 

3) Advertising and analytics partners 

We may share limited website activity and device data with analytics and advertising partners to: 

• Measure performance (for example, how many people submit a form after visiting) 
• Improve marketing effectiveness 
• Build audiences for relevant ads 

Depending on your state, this may be considered “sharing” for targeted advertising.

4) Legal and business transfers 

We may disclose information: 

• If required by law, subpoena, or valid legal request 
• To protect rights, safety, and security (including fraud prevention) 
• As part of a business transaction (merger, acquisition, sale of assets) 

Cookies & tracking technologies 

We use (and/or allow our service providers to use) cookies and similar technologies (pixels, tags, local storage) for: 

• Essential site functions (security, load balancing, basic usability) 
• Preferences (remembering settings) 
• Analytics (understanding traffic and improving the site) 
• Advertising (measuring ad performance and showing more relevant ads) 

Your choices 

You can control cookies and similar technologies by: 

• Adjusting your browser settings to block or delete cookies 
• Using device settings to limit ad tracking (mobile devices) 
• Using opt-out mechanisms offered by certain advertising platforms (where available) 

If you disable cookies, parts of the site may not function as intended.

Text messages, phone calls, and email 

• If you contact us or request pricing/estimates, we may respond via phone, text, or email using the information you provide. 
• If you opt into marketing texts/emails, you can opt out anytime: 
• Email: use the unsubscribe link in the email 
• SMS: reply STOP (or follow the instructions in the message) 
• Standard message/data rates may apply for texts. 
• No purchase required: If we use SMS marketing, consent is not a condition of purchase. 

Call recording (if applicable) 

We may monitor or record calls for training, quality assurance, and customer support. If recording is used, we will provide notice where required by law. 

Data retention 

We keep personal information only as long as necessary to: 

• Respond to inquiries and provide Services 
• Maintain customer records and warranty/service history 
• Comply with legal, tax, and accounting requirements 
• Resolve disputes and enforce agreements 

Retention periods vary depending on the type of information. 

Security 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, so we cannot guarantee absolute security, but we work to reduce risk. 

Third-party websites and social media 

Our website may include links to third-party sites (including social media platforms). Their privacy practices are governed by their own policies. We’re not responsible for third-party privacy practices. 

Children’s privacy 

Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us at [email protected] and we will take appropriate steps to delete it. 

Your privacy rights (U.S. state laws) 

Depending on where you live, you may have rights to: 

• Request access to personal information we hold about you 
• Request correction of inaccurate information 
• Request deletion (subject to legal exceptions) 
• Opt out of certain uses, including targeted advertising in some states 

To make a request, contact [email protected] with the subject line “Privacy Request.” We may need to verify your identity before completing certain requests. 

“Do Not Sell or Share” (where applicable) 

Some state laws (like California) define certain advertising-related data sharing as “sale” or “sharing.” If you want to opt out of that type of sharing, contact us at [email protected] and write “Do Not Sell or Share” in the subject line, and include the browser/device you use to visit our website.

Changes to this Privacy Policy 

We may update this policy from time to time. We will update the “Last updated” date at the top of this page. Material changes may be posted on the site. 

Contact us 

SunLife Sunrooms, Spas & More

5035 Hickory Boulevard, Hickory, NC 28601 | 828-396-3382 

2191 Highway 105, Boone, NC 28607 | 828-264-8827 

Email: [email protected]